020 8746 4354Terms and Conditions
Introduction
The following terms and conditions indicate the rights, responsibilities and obligations of both parties of the current Agreement. The words ‘you’, ‘your’ and ‘yours’ will be used to refer to the Customer, while ‘we’, ‘us’, ‘our’ or ‘ours’ to the Remover.
1. Our quote
1.1 Insurance is not included in our quote; separate taxes, custom duties or inspections are also not foreseen in the quote as well.
1.2 You may be charged extra due to circumstances that impose a higher price and lead to the need of changing our quote. Examples of such circumstances can be:
1.2.1 Parking fees, delivery at a place different than the initially stated in the order, additional services, late or unsuccessful delivery of the service.
1.2.2 Circumstances which cannot be controlled by us, but can cause delay in delivery - weather conditions, traffic jam, etc.
1.2.3 Changing our liability that Clause 8.1 defines.
1.3 The V.A.T rate we always add to the total billing equals to 20 % of the sum.
1.4 Costs are calculated on an hourly rate, unless there is a written agreement that states otherwise. Every job has a 2-hour charge minimum (1 hour is calculated for packing). If the service requires more time than the minimum period stated, we will increase the quote, complying with the same hourly rate. You will be charged for the minimum period, if your task takes less time.
1.4.1 The charging time begins the moment we arrive at your address and continues until unloading at the new place.
1.4.2 Services that include travelling across the Congestion charge zone or outside the M25 may be charged additionally, however, we will inform you in such cases.
1.4.3 All our services have a minimum booking period of 2 hours (or a 3-hour period for 3 movers). You will have to provide us with the details of your debit/credit card and the address you are registered in if you want to order a service. No payments will be processed before the completion of the job.
2. What is not included in our quote
2.1 Our quotes do not include:
2.1.1 Dismantling, disconnecting or assembling appliances, furniture, units, fitments, etc.
2.1.2 Moving possessions without having safe access or lighting; making changes to floor.
2.1.3 Relocating or storing items described in the list of Clause 4.
3. Your liability:
3.1 You are responsible to:
3.1.1 Declare in written form the overall value of the possessions you are moving or storing with us. This should be done concerning our liability in case of a proven value mismatch, further explained in clauses 8.1 and 8.2.
3.1.2 Arrange insurance for all the items you hire us to store or remove.
3.1.3 Obtain and hold all permissions, and other papers required for the completion of the removal.
3.1.4 Be present/represented at the time of the service delivery and confirm the completion of the service in writing.
3.1.5 Make sure the address provided (or other contact details to be used during the delivery of service) is valid.
3.1.6 When you request a quote, you have to provide us with full disclosure – number and type of items, number and type of rooms, floor and parking details and the size of the storage space needed (in case of a storing request), etc.
3.1.7 Provide us with a parking space (even when using our packing services) close to or inside the delivery address. Otherwise, you will have to accept possible extra fees like parking fines, for example.
3.2 Only negligence on our side can be the reason for accepting liability for missing or damaged belongings.
4. Objects we do not store/remove
4.1 We will not move or store items considered health, custom and safety hazard. You will have to transport the following items separately as we will refuse to store/move them:
4.1.1 Explosive substances, ammunition, firearms, drugs, pornographic materials and any other prohibited or stolen or items.
4.1.2 Money, jewellery, collections, documents, trinkets, valuable stones and any other items that require special record.
4.1.3 Living creatures (animals and plants, for example) and perishables.
4.2 In case you have submitted such goods without the knowledge of our employees, their collection will be your responsibility. If you do not collect them within due time, we will dispose of them after we have obtained a court order. In such a case you will also be liable for any potential charges and fees.
5. Ownership of the items
5.1 According to the current Terms and Conditions, you agree that:
5.1.1 You either own all the items you will submit as a subject to our service or you are authorised by the owner to handle their property.
5.1.2 In case of discrepancy with the clause 5.1.1 you are responsible to pay any costs we may face.
6. Cancelling/postponing the job
6.1 We will apply the following charges for cancellation or postponement of the current Agreement:
6.1.1 No charges if you cancel/postpone the job 24 hours or more before the scheduled removal.
6.1.2 Maximum 50 % of the agreed quote if you cancel/postpone the job less than 24 hours before the removal.
7. Terms of payment
7.1 We require all payments to be done by cleared funds in advance.
7.2 You are not allowed to withhold any part of the quote stated.
7.3 We will charge every overdue payment with a daily interest figured on a 4% annual interest rate.
7.4 All removals charged at hourly rates need to be paid immediately after the completion of the job.
7.5 Only card and cash payments are accepted by Storage Space. Credit card payments will be charged 2% extra.
7.6 If you are not able to make the payment after the service is delivered (or you are not present/represented), it will be processed via the debit/credit card details provided by you when registering in our website.
7.7 We will transfer all revoked payments with their respective penalty fees to an external collector associated with our company.
8. Our responsibilities in case of damage or loss
8.1 Our company’s responsibilities for damage or loss are limited.
8.1.1 In case of negligence on our side or breach of contract, we cannot be held liable for the first £150 of any claim. For claims which exceeding £150 we will pay for the repair or replacement of your possessions maximum £40 per each item damaged.
8.1.2 We may increase our liability before the service delivery and after we have received your items’ value inventory. However, this will not be considered insurance, so we recommend that you buy an actual insurance.
8.2 Liability for items outside the UK:
8.2.1 We may be responsible for loss or damage:
(a) due to our negligence, breach of contract or when damages/loss occurred while the goods/items were in our physical possession.
(b) in case of our proven failure to pack the items and the damaged occurred while not in our possession.
Both clauses 8.1.1 and 8.1.2 will apply in either case.
8.2.2 For international removals, all terms and conditions of the third party carrier apply.
8.2.3 You might act against the third party carrier in case of a failed delivery, but the liability for salvage charges like General Average contribution (cargo preservation, for instance) will be yours. The responsibility to get insurance coverage is all yours.
8.2.4 We are not responsible for loss or damage done by Government Agencies (Customs Authorities, for example), unless breach of contract or negligence on our part is established.
8.3 This Agreement defines an item as:
8.3.1 The goods in the containers you provide to us.
8.3.2 Any other object we store, move or handle.
9. Damage to property/premises other than goods for removal
9.1 Because we frequently use third party agencies we limit our liability for loss or damage. We are not responsible for damages to property (that is different from the items subject to removal), caused by us under your express instruction, and against our advice or out of negligence on our behalf.
10. Liability exclusions
10.1 We cannot be held responsible for any damage, loss or failed delivery in either of the following cases:
10.1.1 Force majeure events or circumstances like hostilities, war, terrorism, third-party actions, Act of God, fire, and others.
10.1.2 Natural decay or caused by vermin infestation, cleaning or wear and tear.
OR for:
10.1.3 The content of drawers, cabinets, wardrobes and other containers which we have neither packed, nor unpacked.
10.1.4 Mechanical or electrical disorder of goods/items unless there is external damage proven to be caused by us.
10.1.5 Any item included in Clause 4.
10.1.6 Damages or costs resulting indirectly from damage, losses or failed delivery.
10.2 Under the Terms and Conditions of the current Agreement no employee of ours can be personally hold responsible for any damage, loss or failed delivery.
10.3 Once your possessions are handed back to you, all our liabilities will cease to exist.
11. Claims deadline
11.1 You or the individual who represents you are required to state in writing any damage, loss or failed delivery at the delivery time.
11.2 Except for the 8 – 10 clauses, we are not liable for any loss or damage to your items if you notify us in writing for the damage or loss later than seven days after the delivery.
11.3 The notification deadline may be extended if you request for this in writing not later than seven days after the delivery.
12. Delays
12.1 Delivery times are estimated, so we are not liable for losses or delays, caused by circumstances that are out of our control.
12.2 If we are not able to complete the job through no fault of ours, we will store your items until the Agreement is fulfilled. You will be liable for any extra costs for delivery and storage.
12.3 We reserve our right to cease a packing or moving process or refuse to do it at all if an employee of Storage Space is threatened or abused.
13. Lien – Our claim on your possessions
According to this Agreement, we have the right to retain ownership of the items provided by you until you make the final payment. You will be liable for the any storage costs, caused by our claim on your possessions.
14. Disputes
In case of a dispute that cannot be resolved, either of the parties on this Agreement will have to refer to a third party arbitrator determined by the Chartered Institute of Arbitrators.
15. We can subcontract any job
15.1 Our company reserves the right to subcontract either the whole task or parts of it.
15.2 The Terms and Conditions of this Agreement are valid even if we subcontract.
15.3 We also reserve the right to select the route and way in which to complete the job.
16. Applicable laws
The laws of the country where the company (issuing this Agreement) is located are applicable to the current contract.
17. Receipt or list of items
If we make a list of your belongings, at the time of delivery it should be considered accurate unless you report otherwise not more than 10 days after we have sent the list to you.
18. Storage rates changes
If we change our storage charges we will notify you within 3 months before any increase of the rates.
19. We can dispose of your items
You are obliged to make all payments due to our company and then collect all your items. Our company reserves the right to dispose of or sell any of your items should you fail to pay the outstanding amount. If we sell your belongings to cover your expenses, we will pay you back any surplus amount without interest. If the income of the sale is not enough to cover the sum, the remainder will have to be recovered by you.
20. Termination
If all payments are resolved, we will not terminate this contract. In case you want to end the contract, you will have to give us minimum 10 working days' notice.
